Service features

With Lyncis, you get CiO information as a Service delivered as a SaaS solution. Each feature of our CiO information as a Service reflects our years of experience and knowledge in the converging domains of Business Process Management, Business Service Management, IT Service Management and Vendor Management, as well as our dedication to help you succeed. Among the features available at all user levels, the following features provide you with real-time, up-to-date CiO information :

CiO information in the cloud

Our CiO information as a Service is delivered in the form of a SaaS solution, allowing us to provide you with a fully managed on-demand service. As a web-based service, there is no hardware or software to install or servers to maintain. Data is secure, encrypted and hosted on our platform.

Simple & stunning visuals

Our stunning & utterly simple visual interface is unseen in the industry. Doing away with the traditional overwhelming mess of reporting clutter, Lyncis brings a new and disruptive way of looking at the triangle between your critical business processes, the underpinning IT infrastructure and the supporting vendor relationships.

Business process mapping

Map your critical business processes with our unique top-down approach or import existing BPEL process descriptions. Incorporate key performance indicators (KPIs) at different levels in the process hierarchy, from the top level business process to the underpinning network, servers and applications.

Customized CiO dashboard

Each user can define dashboards customized to their operational role. Lyncis dashboards will translate the swamp of infrastructure and application complexity into a real-time health status of your critical business processes. Our dashboards will be viewable in a browser or mobile device like iPhone and Blackberry.

KPI management

Define, measure and visualize key performance indicators (KPIs) at different levels in the process hierarchy. At the lowest infrastructure and application levels KPI’s are measured directly. Your top level business process KPI is rolled up from the lower levels through direct measurements or calculations.

Time slider

Our Time Slider acts as the rewind and fast forward buttons of your vintage cassette deck. Back-in-time rewinding enables you to see trends in related information so that you can discover insights that were once hard to find. Fast forwarding into the future allows to predict potential upcoming service degradations and outages before they impact your customers.

Root cause analysis

The Lyncis sphere browser proactively identifies root causes and addresses issues before they impair business service. No sifting through piles of reports, no endless drill-downs, but straight access to what matters most in order to keep delivering on your promises.

User experience checker

Lyncis Synthetic Transaction support effectively monitors customer transactions and measures the efficiency of both your website and the business processes behind. Through injection of synthetic, nonintrusive transactions we emulate user behavior and measure end-to-end response times.

Top down approach

Our unique top-down approach for business process modeling puts focus on only those business processes - and all required dependencies - which are critical to your customers and business stakeholders. With Lyncis you don’t try to solve everything, you try to simplify everything that really matters.

Aggregation and correlation

Lyncis Connect and Collect leverages your existing IT management and monitoring solutions by feeding their performance data and events into the Lyncis data warehouse to enable single-pane-of-glass visibility about the performance of your critical business processes

Simulations

Get more value from your collected performance data with the Lyncis Simulation engine. Extrapolate current trends to discover when service degradation or outages will hit you. Validate if SLA’s can be relaxed without impacting your KPI’s, so that budgets can be more wisely shifted elsewhere.

Chargeback

Based upon real usage statistics, Lyncis Chargeback allocates IT spending to the business services and cost centers which are really consuming your IT resources. Accountability based budgeting allows IT to finally move from a cost center to a true business center.

Business impact analysis

As an essential part of an organization’s business continuity plan Lyncis provides Business Impact Analysis to identify costs linked to failures. Collected performance data are blended with business metrics like revenue generation, helpdesk agent productivity or customer churn to assess the monetary impact of service degradations or outages.

Alert management

Seize opportunities and solve problems before they arise with Lyncis Alert Management. Alerts and actionable information related to your critical business processes are delivered automatically to your mobile workforce. Subscription based information can be delivered via e-mail, to a mobile phone or other hand-held devices.

Automated discovery

Lyncis provides comprehensive Discovery and Mapping capabilities which automate CMDB population, including automated discovery of hardware, software and business process information. We align IT with the business through a deep understanding of the relationships between your critical business processes and the underlying IT infrastructure and applications.

One pager price sheet

Where many companies have complex and bureaucratic pricing models, Lyncis comes with simple and transparent pricing. With our one page pay-as-you-go price sheet, you know exactly how much you will be paying for our CiO information as a Service. No hidden fees, no add-ons, no small prints catching you by surprise.