The role of the CiO is changing

Our ambition to build the first CiO information service in the world is driven by feedback received from many CiO's, careful observations of CiO's at work and the recent game changing developments in the IT industry. It is clear that the role of the CiO is evolving based on new trends such as Virtualization, SaaS, and cloud computing. As a result IT Operations is externalized even more and concentrated in the hands of always bigger and more important "strategic vendors/partners”. In order to keep control our offering is linking Business Service Management, Business Process Management, IT Service Management and Vendor Management. Aggregating and correlating data collected from those 4 business areas provides the CiO with an information service never seen before.

 

The "Business and IT alignment" one-liner

Today the IT world is full of buzz about "Business and IT alignment" and the expectation towards the CiO to contribute to the performance of the business with strategic initiatives and technology innovations is growing every second. At the same time these business owners show very little tolerance towards disruptions stemming from IT impacting their business performance. Somehow everyone wants the best of both worlds: zero fault on-going operations coupled with technology innovations driving improved business performance. And this while budgets are cut to the bone. Some would call this mission impossible although CiO's calls it their way of life. With Lyncis we help you manage this challenge.

Keeping the lights on isn't all that simple

Zero tolerance is a reality when it comes to IT outages or failure. As a result many CiO's and their organizations spend their time managing highly complex 24/7 global operations and their strategic vendors merely to keep the business running. In order to demonstrate control and receive respect from buisness peers it is a fact that many CiO’s are personally drawn into these day to day operations. Lots of time is spend within IT organizations to  respond with a plausible explanation. Mostly this post factum effort is very cumbersome and time consuming for IT staff who attempt to identify the real root cause and quantify the business impact they generated. Re-active time of scarce resources and IT exec's that adds little or no value … hence how would any CiO find the time and budget to focus on their real role of contributing strategically and improve alignment with challenging business objectives. At Lyncis we drive pro-active resource allocation.

The common insight prerequisite to naturally align all stakeholders

A pre-requisite to achieve business and IT alignment is that all stakeholders have access to the same factual insight and understand each other’s drivers. From our viewpoint these stakeholders include Business representatives, IT representatives and Vendor representatives. While they all have their own KPI's to meet, it is crucial for each of them to understand the impact one's performance has on one of the other stakeholders. Today it is very hard to provide each stakeholder this common insight so they all understand the situation at hand, interpret options and arrive at common conclusions.  Lyncis provides all stakeholders a common interface to information.

Our ambition to be an enabling partner

Therefore we at Lyncis have committed ourselves to become the first CiO specific information service provider enabling the CiO and his organization to be in a position of control and focus on their primary objective of contributing to ongoing improvement of the business performance thanks to IT.  We will dynamically link your critical business processes to  underpinning business services, IT services and vendor services.  As a result you always know where business impact is felt, what the impact is, what the root cause was and who the solution owner is. Overtime this accumulated information provides you valuable insight on the areas where your organization can improve and how you can positively impact the business performance by prioritizing certain investments.